On January 16, USCIS issued a Policy Alert providing new guidance in its policy manual on its issuance of secure identity documents, such as employment authorization documents, travel documents, permanent resident cards, and naturalization and citizenship certificates. Of note, it explains how USCIS delivers and tracks these documents, as well as the appropriate procedure to request replacement or reissuance of such documents.
In the policy manual, USCIS states that it sends such documents through the U.S. Postal Service only. Delivery status can be tracked through USCIS Case Status Online ore USPS Informed Delivery. In cases where a document is returned to USCIS, it generally recommends contacting the USCIS Contact Center to arrange for a second delivery, if that option is available based on the reason for the document’s return.